LRP Publications

Returning Candidate?

Customer Service Representative

Customer Service Representative

ID 
2017-1191
Job Location 
US-FL-Palm Beach Gardens
Relocation? 
No
Type 
Regular Full-Time
Education Required 
High School Diploma

More information about this job

Overview

LRP Publications has been a financially strong, industry-leading business-to-business publisher for more than 40 years. Our organization produces a wide array of state-of-the-art web-based publications that enable our clients to make a difference in the education community and within federal agencies.

Responsibilities

We are currently seeking a service-oriented Customer Service Representative with the ability to prioritize, organize, multi-task and communicate effectively and efficiently with our customers, as well as other departments within our organization. Candidates should be accustomed to using proper telephone etiquette and be attentive to detail.

 

In addition to providing superior customer assistance, the Customer Service Representative will:

  • Assist with inbound customer inquiries, answer product and service questions, and present information about other LRP products and services
  • Manage multiple input screens and accurately enter orders into database
  • Maintain customer accounts
  • Research product information and work closely with other departments to resolve customer concerns

Position Requirements

In order to be considered for the Customer Service Representative Position, candidates must have the following:

  • 2 years of customer service phone experience
  • Proficiency in MS Outlook, Excel and Word with a minimum typing speed of 35 GWPM
  • Ability to communicate clearly and effectively in English by phone and in written communications
  • Ability to travel out-of-state to conferences up to 3 times per year for 3-5 consecutive days at a time, including weekends
  • High School Diploma (College degree preferred but not required)

 

LRP PUBLICATIONS offers a high energy, professional environment with a business casual dress code. We offer medical, dental, 401(k), paid holidays and vacation. 

 

 

As an EO/AA employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran, or disability status.

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