Are you a bright, engaging and extremely detail oriented professional with excellent client relationship management and communication skills? If so, we have an exciting opportunity to join our terrific renewal team here in Horsham, Pa., as a Customer Retention Coordinator! In this role you will be responsible for the subscription renewals of several of our high-value clients and maintaining a long-term and mutually rewarding relationship with them.
This involves creating a long-term account retention game plan, coupled with short-term problem-solving strategies as you remain as the central point of contact for the customer to ensure the smooth delivery of tasks/deliverables requested.
This is a task-oriented position that requires an analytical mindset to ensure that accurate collation of all information surrounding an account is adhered to and tasks are actioned and reported on correctly and efficiently.
We offer a refreshing environment where you are talking with customers who WANT to work with you! Our customers are professional business administrators who truly appreciate their interactions with our Customer Retention Coordinators here at LRP, as you work to provide them with the necessary resources they need to renew their valued subscriptions with us. You are guaranteed to experience the return on investment of your hard work!
LRP Publications is an industry-leading, broad-based media publishing company that produces a wide array of state-of-the-art products and nationally recognized conferences that enable our clients to make a difference in the education, federal, human resources and workers’ compensation industries. Founded in 1977, LRP's fast-paced, results-oriented environment has contributed to much growth and success. LRP's goals have remained the same: to meet our customers' needs while maintaining an exciting work environment for our employees.
As an EO/AA employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran, or disability status.