LRP Media Group

Product Implementation Trainer

Job Location US-PA-Dresher
ID 2024-1426
Relocation?
No
Type
Regular Full-Time

Overview

Are you a polished training professional with a strong aptitude for Web-based applications? Do you have experience with online and face-to-face presentations?

 

LRP Media Group is looking for a Product Implementation Trainer and Support Representative to provide implementation training and help desk support for our Web-based legal resources and eLearning sites. 

Responsibilities

  • Work with customers to develop roll-out and implementation plans
  • Provide help desk support and customer research assistance for a variety of Web-based applications
  • Develop and maintain telephone and email customer relations
  • Adapt customer support strategies for users with varying levels of computer literacy
  • Follow up and resolve customer support issues via telephone and email
  • Manage and update an extensive database documenting activities and customer contacts

Position Requirements

  • High school diploma or GED
  • Ability to work a hybrid schedule at the Horsham, PA office, one day a week.
  • Proficient knowledge of Microsoft Windows and Office
  • Aptitude for using, training, and trouble-shooting Web-based applications
  • Ability to quickly learn new software concepts
  • Effective communication skills, verbal and written
  • Ability to work comfortably in a team environment to achieve common goals
  • Reliable transportation and a valid driver's license
  • Ability to travel out of state and overnight up to 25%

 Desired Qualifications:

  • Previous help desk experience
  • 4-year degree preferred, but not necessary

 

LRP Media Group is an innovative media giant that has been in business for over 40 years.

  • Believes in a strong work-life balance and that challenging work should benefit the customer, the company, and you.
  • Provide competitive salaries and an attractive benefits package, including group health insurance, paid sick and vacation time, holidays, and a 401(k) Retirement Plan with a company match.
  • Promotes an inclusive work environment that fosters personal growth, provides resources for wellness, and is overall enjoyable.
  • Check out the reviews from current verified employees at https://www.comparably.com/companies/lrp-publications

LRP is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

 

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